WAN / remote / internet connection failed

[kurac338]

Is there an existing issue for this?

• I have searched the existing issues

Is your issue described in the documentation?

• I have read the documentation

Is your issue present in the nightly release?

• This issue is present in the nightly release

Describe the Bug

I have migrated my host PC from nVidia GameStreaming to Sunshine.
Local connections (private IP) work as expected, however remote connections (using the public IP) fail.

Before the migration to Sunshine the exact same network setup (forwarded ports, allowed rules on host firewall) worked without any issues.

I have attached the server and client logs below. I can recreate and provide verbose logs for Sunshine, if needed.

Expected Behavior

Stream start and behaves exactly as on LAN connections.

Additional Context

No response

Host Operating System

Windows

Operating System Version

Windows 10 version 22H2

Architecture

64 bit

Sunshine commit or version

0.18.1

Package

Windows - installer

GPU Type

Nvidia

GPU Model

RTX 3070

GPU Driver/Mesa Version

528.49

Capture Method (Linux Only)

No response

Relevant log output

# Sunshine server logs
[2023:02:13:17:41:14]: Info: /CN=NVIDIA GameStream Client -- verified
[2023:02:13:17:41:17]: Info: /CN=NVIDIA GameStream Client -- verified
[2023:02:13:17:41:19]: Info: /CN=NVIDIA GameStream Client -- verified
[2023:02:13:17:41:19]: Info: Executing [Desktop]
[2023:02:13:17:41:20]: Warning: Rejected connection from [<REDACTED-Correct-Public-IP>]: it's not properly set up
[2023:02:13:17:41:20]: Info: /CN=NVIDIA GameStream Client -- verified
[2023:02:13:17:41:20]: Info: /CN=NVIDIA GameStream Client -- verified
[2023:02:13:17:41:30]: Error: Initial Ping Timeout
[2023:02:13:17:41:30]: Error: Initial Ping Timeout
[2023:02:13:17:41:30]: Info: <REDACTED-Correct-Public-IP>: Ping Timeout
[2023:02:13:17:45:29]: Info: /CN=NVIDIA GameStream Client -- verified
[2023:02:13:17:45:30]: Info: /CN=NVIDIA GameStream Client -- verified
[2023:02:13:17:45:33]: Info: /CN=NVIDIA GameStream Client -- verified
[2023:02:13:17:45:38]: Info: /CN=NVIDIA GameStream Client -- verified


# Moonlight client logs
00:00:13 - Qt Info: Executing request: "https://<REDACTED>:47984/launch?uniqueid=<REDACTED>&uuid=<REDACTED>&appid=<REDACTED>&mode=1920x1080x60&additionalStates=1&sops=0&rikey=<REDACTED>&rikeyid=<REDACTED>&localAudioPlayMode=0&surroundAudioInfo=196610&remoteControllersBitmap=0&gcmap=0"
00:00:13 - Qt Info: Launch response: "<?xml version=\"1.0\" encoding=\"utf-8\"?>\n<root status_code=\"200\"><sessionUrl0>rtsp://192.168.1.100:48010</sessionUrl0><gamesession>1</gamesession></root>"
00:00:13 - Qt Info: Found matching interface: "Wi-Fi" "<REDACTED>" QFlags<QNetworkInterface::InterfaceFlag>(IsUp|IsRunning|CanBroadcast|CanMulticast)
00:00:13 - Qt Info: Interface Type: QNetworkInterface::Wifi
00:00:13 - Qt Info: Interface MTU: 1500
00:00:13 - SDL Info (0): RTSP port: 48010
00:00:13 - SDL Info (0): Initializing platform...
00:00:13 - SDL Info (0): WLAN interface 0 is now in low latency mode
00:00:13 - SDL Info (0): done
00:00:13 - SDL Info (0): Resolving host name...
00:00:13 - SDL Info (0): done
00:00:13 - SDL Info (0): Initializing audio stream...
00:00:13 - SDL Info (0): done
00:00:13 - SDL Info (0): Starting RTSP handshake...
00:00:14 - SDL Info (0): Reference frame invalidation is not supported by this host
00:00:14 - SDL Info (0): Audio port: 48000
00:00:14 - SDL Info (0): Video port: 47998
00:00:14 - SDL Info (0): Control port: 47999
00:00:14 - SDL Info (0): done
00:00:14 - SDL Info (0): Initializing control stream...
00:00:14 - SDL Info (0): done
00:00:14 - SDL Info (0): Initializing video stream...
00:00:14 - SDL Info (0): done
00:00:14 - SDL Info (0): Initializing input stream...
00:00:14 - SDL Info (0): done
00:00:14 - SDL Info (0): Starting control stream...
00:00:14 - SDL Info (0): done
00:00:14 - SDL Info (0): Starting video stream...
00:00:14 - SDL Info (0): Video stream is 1920x1080x60 (format 0x100)
00:00:14 - SDL Info (0): done
00:00:14 - SDL Info (0): Starting audio stream...
00:00:14 - SDL Info (0): Control stream received unexpected disconnect event
00:00:14 - SDL Error (0): Connection terminated: -1
00:00:14 - SDL Info (0): Desired audio buffer: 480 samples (1920 bytes)
00:00:14 - SDL Info (0): Obtained audio buffer: 480 samples (1920 bytes)
00:00:14 - SDL Info (0): Audio stream has 2 channels
00:00:14 - SDL Info (0): done
00:00:14 - SDL Info (0): Starting input stream...
00:00:14 - SDL Info (0): done
00:00:14 - SDL Info (0): Failed to send ENet control packet
00:00:14 - SDL Info (0): Input: sendInputPacketOnControlStream() failed: -1
00:00:14 - SDL Info (0): Qt UI screen is at (0,0)
00:00:14 - SDL Info (0): SDL found matching display 0
00:00:14 - SDL Info (0): Found display mode with desktop resolution: 1920x1080x60
00:00:14 - SDL Info (0): Quit event received
00:00:14 - SDL Info (0): Stopping input stream...
00:00:14 - SDL Info (0): done
00:00:14 - SDL Info (0): Stopping audio stream...
00:00:14 - SDL Info (0): No audio traffic was ever received from the host!
00:00:14 - Qt Info: Found "gamecontrollerdb.txt" at "C:/Users/<REDACTED>/AppData/Local/Moonlight Game Streaming Project/Moonlight/cache/gamecontrollerdb.txt"
00:00:14 - SDL Info (0): Loaded 471 new gamepad mappings
00:00:14 - Qt Warning: mDNS is disabled by user preference
00:00:14 - SDL Info (0): Failed to send ENet control packet
00:00:14 - SDL Info (0): Loss Stats: Transaction failed: 10035
00:00:14 - SDL Info (0): done
00:00:14 - SDL Info (0): Stopping video stream...
00:00:14 - SDL Info (0): No video traffic was ever received from the host!
00:00:14 - SDL Info (0): done
00:00:14 - SDL Info (0): Stopping control stream...
00:00:14 - SDL Info (0): ENet peer is already disconnected
00:00:14 - SDL Info (0): done
00:00:14 - SDL Info (0): Cleaning up input stream...
00:00:14 - SDL Info (0): done
00:00:14 - SDL Info (0): Cleaning up video stream...
00:00:14 - SDL Info (0): done
00:00:14 - SDL Info (0): Cleaning up control stream...
00:00:14 - SDL Info (0): done
00:00:14 - SDL Info (0): Cleaning up audio stream...
00:00:14 - SDL Info (0): done
00:00:14 - SDL Info (0): Cleaning up platform...
00:00:14 - SDL Info (0): done

[PicoPlanetDev]

I might be having a similar issue, did you figure it out? When I'm on WAN / remote / over the internet, I get display and can use it for about 10 seconds before it disconnects with a "Connection terminated" error in Moonlight.

[kurac338]

Unfortunately no, the issue is still present. However, I don't get the video stream at all. The error terminates the stream immediately.

[kurac338]

No idea what changed, but I've established a successful connection today using multiple clients.
(I barely used the server in the mean time between opening the discussion and today. Could an issue on the ISP's side)