diff --git a/docs/general/account-requests.md b/docs/general/account-requests.md
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 # Requesting an Account
 
-HPC accounts are provisioned on a per-cluster basis and granted with the permission of their principal investigator. Accounts that are provisioned under each PI will have access to that PI's purchased resources and their own separate home directory.
+HPC accounts are provisioned on a per-cluster basis and granted with the permission of their principal investigator
+(PI). Accounts that are provisioned under each PI will have access to that PI's purchased resources and their own
+separate home directory.
 
-Access to HPC clusters is granted via the use of SSH keys. An SSH public key is required to generate an account. For information on creating SSH keys, please visit the [access](https://docs.hpc.ucdavis.edu/general/access/) documentation page.
+Access to all HPC clusters are granted through the use of SSH keys. In addition, Hive offers password authentication
+using your campus passphrase. For information on creating SSH keys, please visit the
+[access](https://docs.hpc.ucdavis.edu/general/access/) documentation page.
 
-### HiPPO
+![HiPPO](../img/HiPPO.png){ align="right"}
 
-The High-Performance Personnel Onboarding (HiPPO) portal can provision resources for the Farm, Franklin, and Peloton HPC clusters. Users can request an account on [HiPPO](https://hippo.ucdavis.edu) by logging in with UC Davis CAS and selecting their PI. 
+## HiPPO
 
-Users who do not have a PI and are interested in sponsored tiers for Farm can request an account by selecting the IT director for CAES, Adam Getchell, as their PI.
+The High-Performance Personnel Onboarding (HiPPO) portal can provision resources for the Farm, Franklin, Hive, and
+Peloton HPC clusters. Users can request an account on [HiPPO](https://hippo.ucdavis.edu) by logging in with UC Davis CAS
+and selecting their PI in the `Select a group` box.
 
-Users who do not have a PI and who are affiliated with the College of Letters and Science can request an sponsored account on Peloton by selecting the IT director for CLAS, Jeremy Phillips as their PI. 
+Cluster specific information:
 
+- Farm: Users who do not have a PI can select the `CA&ES Free Tier sponsored by Adam Getchell` group.
 
-### HPC1 and HPC2
+- Franklin: No public/free-tier available.
 
-Users who are associated with PI's in the College of Engineering can request accounts on [HPC1](https://wiki.cse.ucdavis.edu/cgi-bin/engr.pl) and [HPC2](https://hpc.ucdavis.edu/form/account-request-form) by going to the appropriate web form.
+- Hive: Staff, faculty, and graduate students who do not have a PI can select the `UCD HPC Sponsored Public Access`
+  group.
 
-### LSSC0 (Barbera) 
-Users who want access to resources on LSSC0 can request an account within the Genome Center Computing [Portal](https://computing.genomecenter.ucdavis.edu/) and selecting 'Request an Account' with their PI.
+- Peloton: Users who do not have a PI and who are affiliated with the College of Letters and Science (L&S) can select
+  the Jeremy Phillips (IT director for L&S) `jeremygrp` group.
 
-### Atomate
+### How to request a new account, access to a group, or become a PI so other users can request access your resources.
+
+#### How to request a new account on a cluster:
+
+??? note "Click to expand"
+
+    1. Login to [HiPPO](https://hippo.ucdavis.edu)
+    1. Select the cluster you would like an account on.
+    1. Under `Who is sponsoring your account?`
+        - If you are a PI, enter `New Sponsor Onboarding`.
+        - If you have a PI, search for their name.
+        - If you need access to the free-tier, see above (Cluster specific information).
+    1. Under `Who is your supervising PI?`
+        - If you are the PI, enter `self`.
+        - If you have a PI, enter the PI's name.
+        - If you need access to the free-tier, enter `free-tier`.
+    1. Under `Access Type`, select one or more:
+        - If you only need access to [Open OnDemand](/software/ondemand/), select `OpenOnDemand`.
+        - If you need command-line access to the cluster via SSH, select `SshKey`.
+        - Note: Hive allows SSH with campus passphrases or a SSH key, all other clusters **require** a SSH key.
+        - For help generating a SSH key, see [How do I generate an SSH key pair?](/general/access/#how-do-i-generate-an-ssh-key-pair)
+
+#### How to request access to another group on a cluster:
+
+??? note "Click to expand"
+
+    1. Login to [HiPPO](https://hippo.ucdavis.edu)
+    1. Select the cluster.
+    1. Click the `Request Access to Another Group` button.
+    1. In the first box (`Select a group`):
+        - If you are a PI, enter `New Sponsor Onboarding`.
+        - If you have a PI, search for their name.
+        - If you need access to the free-tier, see above (Cluster specific information).
+    1. Under `Who is your supervising PI?`
+        - If you are the PI, enter `self`.
+        - If you have a PI, enter the PI's name.
+        - If you need access to the free-tier, enter `free-tier`.
+    1. Click `Confirm.
+
+#### If you are a PI and have bought, or are planning to purchase, resources:
+
+??? note "Click to expand"
+
+    1. Login to [HiPPO](https://hippo.ucdavis.edu)
+    1. Select the cluster you would like an account on.
+    1. Click the `Request Access to Another Group` button.
+    1. In the first box (`Select a group`):
+        - Enter `New Sponsor Onboarding`.
+    1. Under `Who is your supervising PI?`
+        - Enter `self`.
+    1. Click `Confirm.
+
+### How long does it take my account to be created?
+
+After accounts, or account changes, are requested, the PI (or delegated sponsor) will need to approve it. Once that
+approval happens, accounts and changes should be live on the cluster within one hour.
+
+### I cannot see the changes (PI sponsor or group membership) on HiPPO
+
+You will not be able to see any group or sponsor changes until Hippo synchronizes the data. Each synchronization takes
+place at the top of the hour from 8:00am to 5:00pm, Monday through Friday.
+
+## HPC1 and HPC2
+
+Users who are associated with PI's in the College of Engineering can request accounts on
+[HPC1](https://wiki.cse.ucdavis.edu/cgi-bin/engr.pl) and [HPC2](https://hpc.ucdavis.edu/form/account-request-form) by
+going to the appropriate web form.
+
+## LSSC0 (Barbera)
+
+The LSSC0 cluster is being retired. Users who are interested in computing resources should create an account on the Hive
+HPC cluster.
+
+## Atomate
 
 Atomate accounts can be requested [here](https://wiki.cse.ucdavis.edu/cgi-bin/atomate.pl).
 
-### Cardio, Demon, Impact
+## Cardio, Demon, Impact
 
 Accounts on these systems can be requested [here](https://wiki.cse.ucdavis.edu/cgi-bin/index2.pl).
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